Widerrufsrecht

Consumer Rights - Withdrawal - Cancellation and Return Conditions

General:

  1. By placing an order electronically through this website, you are deemed to have accepted the preliminary information form and distance sales contract presented to you.

  2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of products.

  3. Orders of 300 USD and above qualify for free shipping.

  4. Each purchased product will be delivered to the person and/or organization at the address specified by the buyer within 2-3 business days. If the product is not delivered within this period, buyers may terminate the contract.

  5. The purchased product must be delivered complete and in accordance with the qualifications specified in the order, including any documents such as warranty certificates and user manuals, if applicable.

  6. If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be refunded to the buyer within 14 days.

If the Price of the Purchased Product Is Not Paid:

  1. If the buyer does not pay for the product or cancels it in bank records, the seller's obligation to deliver the product ends.

Purchases Made with Unauthorized Use of Credit Card:

  1. After delivery, if it is determined that the credit card used by the buyer has been used fraudulently by unauthorized persons and the price of the product is not paid by the relevant bank or financial institution, the buyer must return the product within 3 days at the seller's expense.

If the Product Cannot Be Delivered on Time Due to Unpredictable Reasons:

  1. If a force majeure event occurs that the seller cannot foresee and the product cannot be delivered on time, the buyer will be notified. The buyer may choose to cancel the order, replace the product with a similar one, or postpone the delivery until the obstacle is resolved. If the buyer cancels the order, the payment will be refunded in cash within 14 days if paid in cash. If paid by credit card, the product price will be refunded to the bank within 14 days, but it may take 2-3 weeks for the bank to transfer it to the buyer's account.

Buyer's Obligation to Check the Product:

  1. The buyer must inspect the goods/services before receiving them; damaged or defective goods/services should not be accepted from the cargo company. The goods/services received will be deemed undamaged and intact. The buyer must protect the goods/services carefully after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The invoice must be returned along with the product.

Right of Withdrawal:

  1. The buyer may exercise the right of withdrawal within 14 days from the date of delivery of the product to him/her or to the person/organization at the address indicated, without assuming any legal or criminal liability and without providing any justification, by notifying the seller via the contact information below.

  2. Seller's Contact Information for Right of Withdrawal Notification:

  • Company Name/Title: DBC Health Products Trade Limited Company
  • Address: Levent District Cömert Street Yapı Kredi Plaza C Block Floor 17 No 40-41 Beşiktaş / Istanbul
  • Email: info@dbcsaglik.com
  • Phone: +90 (212) 317 47 82

Duration of the Right of Withdrawal:

  1. If the buyer purchases a service, the 14-day period starts from the date of signing the contract. The right of withdrawal cannot be exercised for service contracts where the performance begins with the consumer’s approval before the right of withdrawal expires.

  2. Expenses arising from the exercise of the right of withdrawal are the responsibility of the seller.

  3. To exercise the right of withdrawal, written notification must be made to the seller by registered mail, fax, or email within 14 days, and the product must not have been used, as per the "Products for Which the Right of Withdrawal Cannot Be Exercised" provisions outlined in this contract.

Use of the Right of Withdrawal:

  1. The invoice of the product delivered to the third party or the buyer must be returned along with the product. If the invoice is issued on behalf of a corporate entity, it must be accompanied by a return invoice issued by the institution. Returns for invoices issued to institutions cannot be processed without a return invoice.

  2. Return Form: The products to be returned must be delivered complete and undamaged, including their box, packaging, and standard accessories, if any.

Return Conditions:

  1. The seller is obliged to refund the total price and any documents that put the buyer in debt within 10 days after receiving the notice of withdrawal and to receive the goods back within 20 days.

  2. If there is a decrease in the value of the goods due to the buyer's fault...